Front Office (Hotels)- Guest Relations Officer- Job Description Key Responsibilities Plan and coordinate the provision of friendly, efficient services to guests Schedule activities for guests Plan and coordinate all promotional activities targeting clients Trace relevant statistics about clientele Coordinate and supervise all activities for guests Assist with check-ins / check-outs of clients Greet Guests upon arrival Assist guests with airline bookings and reconfirmation’s Assist all departments in being receptive to the needs of guests Assist staff with language and culture Attend recreation activities when necessary Plan and conduct group and function rundown meetings Assist in any other duties when required by the Front Office Manager Assist with translations (information: guest directory; menus etc.
Position Summary Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation. Technical or Administrative Knowledge Must be able to add, subtract, multiply and divide. General knowledge of computers. - Special Skills and/or Abilities Excellent interpersonal communication and customer service skills. Maintains professional appearance and demeanor at all times. Job Description (continued) Essential Functions include but not limited to the following -