Cabin crew are also known as Flight Attendants, Air Hostess, Flight Stewards or even trolley dolly’s! They are primarily on board an aircraft for the safety and welfare of the passengers and secondly for their comfort. If there were no services of food or drink during a flight, there would still have to be a minimum presence of cabin crew for safety, which is a legal requirement. Because cabin crew members are the face of the airline they are expected to excel in customer service and always remain friendly, approachable and enthusiastic with a good sense of self-presentation.
Hierarchy of Flight Crew Hierarchy varies from one airline to the other. Aircraft Crew is divided into two groups- Cockpit Crew and Cabin Crew. As an Aircraft Crew, there is a captain/ Pilot/ Commander, a first officer/ Co- Pilot, possibly a second officer (or another first officer) in the cockpit then a senior cabin crew member (different airlines use different designators) and other junior crew in the cabin. Depending on the airline, more senior crew is in charge of a particular class of travel, than junior cabin crew.